Full-Time Concierge/Receptionist
Descrizione Lavoro
Casali di Casole – Timbers Resorts Management Italy is looking for a Concierge/Reception attendant.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate of service and willing to grow professionally.
Reports to Head Concierge
Main duties & responsibilities: Fulfill operations, according to the company policies, standard and procedures, maintaining high standards at all times;
Maintain professional relationships with Guests and Colleagues;
Anticipate Guests’ needs and handle Guests’ complaints;
Responsible for cash accounting (payment of guest bills).
Competencies required
Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role,
He/she uses and interprets non-verbal behaviors to enhance understanding.
Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.
Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
Drive results: he/she demonstrate pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities.
Adaptability: he/she is identifies when a different approach is needed an offers a solution. He/she deals with multiple tasks and alters behavior / priorities as changes occur and remains calm in pressurized situations.
Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.
Experience required:
– Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
– Fluent in English and Italian.
– Professional experience preferably at international level in the same role.
We offer:
– temporary Labour contract according to C.C.N.L. Settore Turismo
Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03)
* Please note that due to the high volume of applications that we receive, unfortunately we will only be in contact with you if you have been shortlisted for an interview.
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Modalità di lavoro: In sede